Return Policy

At www.elegantesoutfit.com, we strive for your complete satisfaction. If you’re not fully delighted with your purchase, don’t worry; we’ve got you covered!

Return Eligibility

You may return items within 30 days of receiving them. To be eligible, your items must meet the following criteria:

• Must be unworn and in original condition
• Must be in the original packaging with all tags intact

Non-Returnable Items

Certain items cannot be returned, such as:

• Clearance items
• Intimate apparel due to hygiene concerns

How to Initiate a Return

To initiate your return:

1. Contact Us: Email our customer service team at [email protected] to request a return authorization.
2. Prepare Your Package: Pack the item securely in the original packaging, including your receipt or proof of purchase.
3. Ship Your Return: Send the package to the address that our customer service provides. Note that you will need to cover return shipping costs unless the return is for a faulty or incorrect product.

Refund Process

Once we receive your returned item, we will review it and inform you of the refund decision. If approved, your refund will be processed and credited back to your original payment method within a set number of days.

Exchanges

If you wish to exchange an item for a different size or color, proceed with the return process above and place a new order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We’ll provide instructions for returning the item at no cost to you.

Changes to This Policy

This policy can be updated from time to time.

Contact Us

For any inquiries regarding our Return Policy, reach us at [email protected].